Frequently Asked Questions

Search "Traze Contact Tracing" from your mobile's app store. Download from: Apple Store, Samsung Galaxy Store, Huawei App Gallery, Oppo App Market, or Vivo App Store. You may also visit https://www.traze.ph/download.php for the download links.

Please make sure that your iPhone is updated to iOS13. The following hones may update to iOS13: iPhone 6S and 6S Plus, iPhone SE, iPhone 7 and 7 Plus, iPhone 8 and 8 Plus, iPhone X, iPhone XS, XS Max and XR, iPhone 11, 11 Pro and 11 Pro Max, iPod Touch seventh generation.

  • Android user may download the APK file from the Traze Website https://www.traze.ph/download.php
  • iOS users on the other hand may download a VPN, (recommended: Express VPN) and set the country to Philippines.

They may go to the Malasakit Helpdesk at the airport where they will be provided assistance in getting a unique QR code. They may likewise ask a family member to register them with the app.

No, Traze does not use bluetooth or GPS to track your location. We use QR code technology and send the data to the server. In addition to this, all your data is deleted every 30 days.

  • With Traze, you won't need to fill up a manual contact tracing form therefore reducing your risk to catch the virus.
  • You will also be receiving a notification once you have come in contact with covid-19 positive patient. This will allow you to do self isolation and protect your love ones. Once you experience symptoms, you may seek immediate medical attention.

After successful signup and activations, you may use Traze even without data or wifi. However, you will need to go online once in a while to send the data to the server.

No, Traze is absolutely, 100% free to use.

Traze enables the automation of contact tracing of the attached agencies of the DOTr so that there is no need to fill up manual contact tracing forms. Users will receive an in-app notification if they have come in contact with a person who is COVID-19 positive, so that they can take the necessary precautions. (Note: The government will NOT be tracking your location. Traze is solely used for contact tracing purpose only. Data is deleted every 30 days.)

This prompt may show up if Traze was downloaded from Google Play. With that, we advice to search and download from Samsung Galaxy Store or Huawei/ Vivo/ Oppo App Store. For other Android phones that can only download from Google Play, please download the latest APK upload in the Traze website https://www.traze.ph/apk-download-step.php

Please download VPN and set your location to Philippines. Try to search "Traze Contact Tracing" again from your App Store.

Yes, Traze is require for all comming in and out of the airport. Children and infants may be registered under their parents' Traze account, under "family member". The same may be done for seniors or they can proceed to the members". The same may be done for seniors, or they can proceed to the Malasakit/ Traze Helpdesk for a printed QR Code

Creating a Traze account, just like filling up of contact tracing forms, is mandatory ofr all individuals who are departing and arriving at any Philippine airport.